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Customer-to-customer interaction in the world of e-service
Richard Nicholls
Service Management 3 (2008) s. 97-104 -
Customer-to-customer interaction (CCI)-driven services : exploring a new construct
Richard Nicholls
Service Management 5 (2010) s. 115-126 -
The service consumer as a co-producer : forms of participation
Richard Nicholls
Service Management 1 (2007) s. 107-112 -
Researching services using the critical incident technique
Richard Nicholls
Service Management 4 (2009) s. 83-90 -
Zagadnienie wieku w relacjach pomiędzy konsumentami usług
Richard Nicholls
Ekonomiczne Problemy Usług /95 (2012) s. 191-202 -
The marketing management of on-site Customer-to-Customer Interaction (CCI) in services
Richard Nicholls
Ekonomiczne Problemy Usług /5 (2006) s. 194-198 -
New directions in CCI research
Richard Nicholls
Ekonomiczne Problemy Usług /20, cz. 1 (2008) s. 55-59 -
The application of integrated marketing communication in C2C value-driven services
Richard Nicholls
Ekonomiczne Problemy Usług /12, cz. 2 (2007) s. 85-90