Service Management
Tom 1 (2007)

Introduction

Aleksander Panasiuk

Development of European Union's policy on services

Anna Tokarz, Marta Sidorkiewicz

Influence of the liberalization activity on the Polish carrier service market

Grażyna Wolska

Strategy for a postal company operating in the global market

Grażyna Rosa, Tomasz Sondej

The models of postal financial services in European Union

Jacek Buko

The development of microfinance services in conditions of globalisation

Stanisław Flejterski, Beata Świecka

Payment system as the area of cooperation between banks

Anna Iwańczuk

Market and services of guarantee funds in Poland

Przemysław Pluskota

Fiscal and non-fiscal factors for the development of freight forwarding services in Polish seaports

Sławomir Zarębski

Opt-in and double opt-in as ways for enhancing e-mail communication of a service firm

Leszek Gracz

Analysis of KPMG Poland : application of McKinsey's 7s model and SWOT method

Agata Kocia

Possibilities to improve a competitiveness of the market of telecommunications services in Poland in the light of needs resulting from the information society

Wiesław Michał Maziarz

The service consumer as a co-producer : forms of participation

Richard Nicholls

Marketing in the conditions of liberalized market

Józef Perenc, Leszek Gracz

Hotel services in Poland : theory and characteristics

Daniel Szostak

Profitable long-term business relationship - how to turn dreams into reality : an explanatory study on professional services

Marcin Chłodnicki

CRM (Customer Relationship Management) as an indispensable concept in forming long-term relationships between customers and companies

Maciej Czaplewski

Diffusion of innovation in transport network - conceptual framework

Wojciech Downar, Katarzyna Rychlik

Investment development path and FDI in the service sector

Alina Źróbek, Marlena Cicha, Roman Kisiel

Creativity and ICT as a factor of innovative development in New Econonomy

Piotr Niedzielski, Katarzyna Rychlik

Implementation of New Technology to higher education services in Poland

Mirosława Pluta-Olearnik

Logistics in the activity of the public postal operator in Poland

Agnieszka Budziewicz-Guźlecka, Anna Drab-Kurowska

Fourth party logistics as a next generation logistics service provider in supply chain

Izabela Dembińska-Cyran

Functions of holding structures created on the basis of state-owned service enterprises

Jolanta Lubomska-Kalisz

Residual value factor in vehicle leasing contracts

Jacek Nowak

Planning instruments of development of sustainable tourism in the Lubuski region

Brygida Cupiał, Dominika Bandelak-Rosłonkiewicz

Role of local-governmental authorities in functioning service enterprises : selected aspects

Małgorzata Gorzałczyńska-Koczkodaj

The image of Polish product in Berlin : challenge for Polish entrepreneurs

Joanna Markiewicz

Developing strategy of West-Pomeranian Province as an element of regional tourism policy

Aleksander Panasiuk

Destination promotion as an example of cooperation between private and public sector : medium Baltic cities case

Adam Pawlicz

Financing cultural activities of the local government in Poland after the year 1991 : evaluation of the system

Joanna Przybylska

Public private partnership as a cooperation form supporting provision of communal services - selected aspects

Magdalena Zioło

Guidelines for papers